Senior Energy & Carbon Analyst
Location: Bristol or Blackpool
Salary: £35,000 - £45,000
Benefits:
* 25 days of annual leave (increasing to 28 with length of service) + bank holidays
* Option to buy/sell up to 3 days of annual leave
* Personal Pension Scheme (up to 5% matched)
* Life Insurance & award-winning Employee Assistance Helpline and Online GP Service
* Professional development and sustainability allowance
* Private Medical Insurance (opt-in)
* Additional benefits to be disclosed
Role Overview:
As a Senior Energy & Carbon Analyst within the Bureau team, you will play a pivotal role in managing energy queries, analysing meter reads, handling tenant recharges, processing tenancy changes, and creating detailed reports for clients. This position requires a high level of customer service through accurate utility invoice validation and delivering customer satisfaction through efficient service.
Key Responsibilities:
1. Deliver a superior client experience to internal and external stakeholders.
2. Manage queries across various channels, ensuring alignment with KPIs.
3. Develop and enhance systems, processes, and procedures to improve efficiency and effectiveness.
4. Validate electricity and gas invoices, ensuring accura...