Customer service team leader

Customer Service Team Leader

Perks & Benefits

* 31 days holiday, increasing with service
* Discounts on groceries, holidays, restaurants, and more
* 24/7 Employee Assistance Program
* Family and friends discounts on services
* Pension Scheme, up to 3% employer contribution
* Free on-site parking

Salary:£30,000 and excellent benefits package and bonus
Location:Hybrid - Norwich


About the Role

This is an amazing opportunity for an experienced Customer Service professional to grow and join a great client of ours. One with a core passion for Customer Care and overall Customer Service Excellence. This opportunity would suit someone who has managed a team within customer service or a Senior Advisor who has acted as a supervisor in the past and looking to step into management.

As a Contact Service Team Leader, youll lead a team of Call Handlers, providing them with guidance, mentorship, and operational support to maintain top service levels. Youll oversee 8+ direct reports and work as part of a larger management team.