Customer service representative

Job Description

Customer Service Representative

We’re looking for a Customer Service Representative to join our dynamic team. You’ll receive training and tools to deliver exceptional service, understanding customers’ unique financial and personal circumstances to provide sustainable repayment solutions with integrity.


What You’ll Do

* Communicate Effectively: Handle inbound/outbound calls, emails, and SMS with customers and third-party organisations.
* Manage Accounts: Rehabilitate loans, collect payments, resolve queries, and address issues.
* Offer Tailored Support: Help vulnerable customers with personalized solutions and support.


What We’re Looking For

* Strong communication and negotiation skills.
* A team player with a positive, enthusiastic attitude.
* Passion for helping others and providing outstanding service.
* Openness to feedback and eagerness to grow.
* Comfortable using technology and learning new systems.


Experience in finance or regulated sectors is a plus, but not required—we’ll train you to succeed!


Why Join Us?

1. Bonuses: Quarterly performance-based bonuses.
2.