Job Description
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Service Delivery team
The Customer Experience Specialist role will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Additionally, you will be responsible for:
Maintaining Customer Satisfaction
Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets
Competency on all supplier portals and communication processes
Ad hoc cover for accepting orders/deliveries, dealing with post
Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)
Salary £26k
25 Days Holiday + 8 Bank Holidays
Hybrid working for a good work/life balance – 3 days a week in our Reigate office
Other organisatio...