We have an exciting opportunity to join the Shepherd + Wedderburn Service Desk team.
The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects.
The role
Primary Duties
* To maintain and deploy the firms laptop and desktop operating systems and applications.
* To test, commission and install new software, hardware and IT systems.
* Contribute to the development and documentation of IT procedures and processes.
* Act as a technical resource in projects as directed by manager.
Secondary Duties
* To provide 2nd line application, OS and hardware support for internal and remote workers.
* To resolve user issues in a timely fashion and to escalate with relevant details where appropriate.
* To carry out any other reasonable duties as requested by manager.
Candidate Profile
* Experience of OS and application deployment.
* Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience).
* Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast.
* Patch Management.
* Service Desk experience providing support to a multi-site organisation.
Technical Skills/Experience
* Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
* Demonstrates initiative to obtain relevant information to complete tasks.
* Produces a solution best addressing requirements, with guidance.
* Demonstrates potential to display effective communication skills.
Business/Work Management
* Works as part of a team to attain objectives within agreed timescales and budgets.
* Keeps all clients and colleagues up-to-date with latest developments.
* Complies with all firm policies and procedures, including financial.
* Implements improvements in working methods.
* Prepares well for meetings with guidance.
* Makes effective use of the firm’s information management systems, and complies with all legal and regulatory requirements.
HR Contact
If you would like further information on the role or require accommodations to make your application please contact Cara Harper on cara.harper@shepwedd.com.
At Shepherd and Wedderburn we strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we therefore encourage candidates from different backgrounds to consider opportunities at all levels of the organisation.
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