Core Group are hiring!
Job Title: Customer Service Adviser
Job Summary:
We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities:
Oversee the claims lifecycle from receipt of the initial instruction to job completion.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion.
Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel.
Order materials in advance whe...