RESIDENT LIAISON OFFICER
Location: Rushden, Northamptonshire
Rate - £200 - £250 per day
Duration - 3 Months
RESPONSIBILITIES:
Adopting and embracing the CRM system
Making appointments for the project team and maintaining project diaries
Pre-start visits and profiles
Identify specific customer needs (work patterns/health issues etc.)
Dilapidation surveys
Daily completion of the CRM system
Daily telephone/communication/SMS to residents
Regular visits to residents where works are underway
Building good relationship with Client and other stakeholders
Keep Leaseholders/Private residents informed about works that may affect them
Ensure GDPR is adhered to
Actively promote Safeguarding and be aware of reporting protocol
Monitor out of hours calls on a daily basis – follow up as necessary
Ensure all complaints are resolved and follow the Lovell complaints procedure
Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends
Ensure relevant aftercare information/support is supplied
Key Performance reporting including compilation of data relative to RLO activities
Maintain Service Delivery Monitor
Organising and attending resident and communication events, open days, school visits, meetings and conferences
Actively looking for PR and community activities
Forge links with Resident Associations
Prepare newsletters and regular updates
Assist with Considerate Constructor initiatives
Su...