Job Title: IT Service Desk Manager
Location: Warrington, UK
Salary: £40,000 - £50,000 (DOE)
Employment Type: Full-time, Permanent
About Us
We are a leading Managed Services Provider based in Warrington, specialising in delivering robust IT solutions, including both on-premises and cloud services, alongside comprehensive Cyber Essentials offerings. We pride ourselves on providing exceptional support and tailored solutions to our diverse client base, helping them to meet the highest standards of security and operational efficiency.
The Role
We're seeking an experienced IT Service Desk Manager to lead our dedicated Service Desk team in delivering top-tier IT support. In this hybrid role, you'll handle management responsibilities and oversee escalated technical issues, ensuring our clients receive responsive, reliable, and secure IT service. If you have a passion for IT, thrive on managing teams, and are excited by the opportunity to lead both hands-on technical work and strategic service improvements, we want to hear from you.
Key Responsibilities
* Team Leadership & Management: Lead, motivate, and manage a team of skilled service desk analysts and engineers, setting clear goals, managing performance, and promoting development within the team.
* Hands-On Escalation Support: ...