Job summary
An exciting opportunity has arisen for a Cafe Development Officer to join our Facilities Team at St Nicholas Hospital, Gosforth.
This post will be offered as Full Time, hours per week.
Main duties of the job
The cafe development officer will take our cafe and hospitality business to the next level. We operate cafes on eight of our main sites across the North East and Cumbria and they provide an important service to NHS staff, patients and visitors alike. The cafes are popular part of the services we provide.
You will work with cafe staff, supervisors and site managers to improve and develop the offer in our cafes. You will build on the strength of each cafe and bring improvements individually as well as to the cafes as a whole. You will improve income generation, improve customer service, ensuring health and safety compliance, deliver staff training, and contribute in a variety of ways to improving our business.
You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think strategically whilst having an eye for detail. You will have a clear passion for food and beverage and possess excellent listening, collaboration and facilitation skills. You will be able to bring everyone together whilst ensuring we deliver to the highest standards and achieve the best outcomes for the organisation with patients, staff and visitors at the heart of our decisions.
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from ethnic minorities, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
We make a difference to people's lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.
Job description
Job responsibilities
Please find attached job description for full details.
Pay: Band B (£ per hour)
We pay 25% enhancement, time and a quarter, on hours worked during a Saturday and Sunday.
We welcome your application.
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on currently paying into the NHS Pension scheme will be able to retain this.
Person Specification
Experience
Essential
1. Experience working at a supervisor level or higher in an food and beverage setting.
2. Experience of team working to achieve deadlines and objectives.
3. Experience of managing own workload and meeting deadlines.
Knowledge and Skills
Essential
4. Excellent communication skills with colleagues and internal and external customers.
5. Good numeracy skills and an ability to interpret financial data.
6. Ability to work alone with minimal supervision and manage own time and workload effectively.
7. Proficient IT skills including Microsoft Word and Excel.
8. Enthusiastic staff member with ability to motivate and develop staff.
9. Effective interpersonal skills.
10. You will need to be able to meet the mobility requirements of the post
Education and Qualifications
Essential
11. Educated to a good level of GCSE Education.
12. Advanced Food Hygiene Certificate or Diploma or will be required to obtain one within first 6 months of appointment.