Customer Success Manager
Location: Hybrid Working - Office in Cardiff, CF15 7QZ
Salary: £45K - £50K per annum, DOE + Excellent Benefits!
ContractType: Permanent, Full-Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!
Why Do We Want You?
Are you passionate about improving customer satisfaction, driving operational excellence, and fostering a customer-centric culture?
Astutis, part of the Wilmington plc, is seeking a Customer Success Manager to join our Senior Leadership Team.
In this pivotal role, you'll lead the strategic improvement of customer service across the business, ensuring successful delivery of all customer communications and services while achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Please note: To complete your application, you will be redirected to Wilmington plc's career site. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply!
Job Purpose, Tasks and Responsibilities
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