Our client has a vacancy for a Receptionist/Administrator to work full-time, Monday to Friday, 8.30 am to 5.30 pm (40 hours per week).
The role is an extremely important position as it is the primary point of contact for existing and potential clients, and visitors so first impressions are crucial. This role must always ensure client satisfaction by building good relationships through proactive communication, excellent service delivery and timely resolutions.
The Role
• Greeting clients and visitors face to face and providing support, ensuring colleagues are advised as soon as possible to ensure that clients aren’t left waiting in reception.
• Book clients in so that they have a record of who has arrived at the offices and who they are meeting.
• Answer all telephone calls via Microsoft Teams, quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that clients and visitors always have a positive experience and perception of the firm.
• Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
• Manage the enquiries email inbox ensuring that all enquiries are dealt with in a timely manner and
passed to the appropriate person as soon as possible and in line with service commitments.
• Maintaining all meeting rooms and the general reception area ensuring that all items are replenished and refres...