We are seeking an experienced Senior IT Technician with a strong focus on network management to a financial services organisation. Working closely with the managed service provider (MSP) to deliver outstanding IT support and ensure the seamless operation of the IT infrastructure.
Benefits include:
Hybrid working (3 days on site in Loughborough)
Health Care
Life Assurance
Pension (7% Comp Contribution)
The role:
You will be responsible for collaborating with the MSP to manage and maintain VDIs, servers and networks, including troubleshoot issues, and implement solutions to keep systems running efficiently and securely.
Duties Include:
MSP Management: Serve as the primary point of contact for the MSP, coordinating support requests, troubleshooting efforts, and system updates.
Provide IT Support: Offer technical support to end-users for hardware, software, and network issues. Resolve service tickets in a timely and efficient manner, ensuring end-user satisfaction.
Network Management: Configure and troubleshoot network devices, including updating and maintaining documentation for all network configurations.
VoIP and Telephony Support: Manage and maintain VoIP systems and telephone infrastructure in collaboration with the MSP. Troubleshoot VoIP issues, configure phone systems, and ensure call quality and reliability across the organisation.
Troubleshooting: Support and troubleshoot on-site hardware devices, including laptops, PCs, network infrastruc...