Job Description
Title: Salesforce Business Consultant
Location: London/Norwich, UK
Duration: Permanent
Job Description:
* 12+ years of exp, Omnistudio, FSC and Salesforce Industries Insurance, Overall SF knowledge-
* The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his/her expertise to the delivery of world class Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class Business Transformation Expert.
* A successful Architect has strong experience and enjoys designing transformational solutions and working directly with customers to meet their business needs.
* An individual filling this role will provide thought leadership and consultation throughout the life cycle of this transformation.
* This key member of our team will help with building roadmap by running Business Process Reviews.
* This resource will also participate in Plan, Architect and Design activities and guide the subsequent implementation of Salesforce.
Requirements
Responsibilities
* Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
* Develops strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
* Remain current with leading edge industry and technology drivers and innovations including the Salesforce product set
* Manage discussions with various levels of customer’s business stakeholders
* Identify and help build services offerings to support rapid time to value for Salesforce implementations
* Where required, support deep-dive pre-sales activity to position successful delivery of customer solutions
* Liaise with Salesforce product teams to support client implementations
* Maintain a target billable utilisation aligned to the role
* Validates solution components, leads customer walkthroughs and provides guidance to the project manager for key issues/risks to the project
* Work with internal and customer stakeholders to create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements
* Create and own user stories/business requirements document as an outcome of the requirements gathering sessions Requirements
* 8+ years CRM experience with a minimum of 5 years on the Salesforce platform
* Expert level understanding of the Salesforce product suite, including any two of the following: Sales, Service, Community
Requirements
Qualifications and Requirements: • • Extensive knowledge and understanding of Redhat Linux on both a physical and virtual platform. • Experience with deploying, configuring and supporting Linux in a VMware environment • Experience with automation tools (Ansible) and patching using Redhat Satellite; • Providing multiple levels of support to help resolve incidents and problem resolution • Experienced in Problem tracking, Incident management etc, • Decommissioning of physical and virtual servers, monitoring live traffic on Kibana or similar monitoring tools.