Several exciting opportunities have arisen for dedicated and experienced HR Advisor's to join a well-known and established HR consultancy in the heart of Manchester City Centre. This role requires you to work in a team providing legally compliant solutions to clients via telephone/email in all aspects of HR and Employment Law, to support the business needs of the individual clients.
Key Responsibilities:
- Stay ahead of the curve by continuously updating your knowledge of HR and Employment Law.
- Deliver top-tier, solution-focused HR advice to clients, ensuring exceptional service within Service Level Agreements (SLAs). You'll be their go-to expert, offering guidance over the phone to solve their HR challenges.
- Take charge of your cases from start to finish, building strong, trusted relationships with every client you interact with.
- Accurately log and manage each case in our bespoke system, taking full ownership and responsibility for follow-ups.
- Direct clients to valuable, pre-prepared HR documents and resources available within our cutting-edge HR software.
- Review client documents during calls and provide tailored feedback, always considering their unique terms and conditions.
- Follow established protocols to seamlessly manage and escalate cases when needed, ensuring smooth handovers and top-quality service.
- Proactively recommend additional products and services that can enhance y...