About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunity for a Team Leader to join our Internal Engineers or Settlement Engineers teams based in Birmingham. This position is offered on a full-time and permanent basis.
The role:
Reporting to the Regional Manager, you will be accountable for leading, inspiring and developing high performing people and suppliers. You will focus on delivery of business objectives through performance management, problem solving, coaching and feedback. Driving efficiencies to meet the needs of our customers whilst adhering to risk and compliance framework.
What you will be doing:
Managing Customer Expectation
· Ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.
· Lead, develop and use appropriate judgement to deliver excellent performance through your team, in line with the Direct Line Group values and strategy.
· Ensure the best use of resource to meet customer demands and achieve our business SLA’s.
Management of Indemnity Spend
· Manage AD spend budget and inflation target.
· Control and manage the operational costs.
Adherence to Direct Line Group Risk Framework
· Identify, own and manage the risks involved in running our business appropriate to the role, interacting with the appropriate internal and external contacts. Ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
People
· Create an environment that brings out the best in your team, ensuring our values are still at the heart of how we work, both individually and as a business and we achieve excellent results in the right way.
· Develop the full potential of our people through regular engagement, coaching and feedback.
What we are looking for:
1. Experience leading and developing high performing teams
2. Experience in the in the Automotive industry and good knowledge of vehicle repair techniques is useful but not essential
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Direct Line House, 10 Livery Street, Birmingham, B3 2NU
Hybrid working: 2 days per week in the office.
Interviews: W/C 3rd June
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
3. Up to 10% Annual bonus
4. Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
5. Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
6. 50% off home, motor and pet insurance
7. Free travel insurance and Green Flag breakdown cover
8. Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
9. Buy-as-you-earn share scheme
10. Employee discounts and cashback
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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