Our client is seeking a Porter team leader to join them, initially until 31.01.2025
Key Responsibilities/Accountabilities
* Deal effectively and safely with all service requests and incidents within their range of competence, training and experience as required and by out of hours response where necessary.
* Ensure that the daily weekly and periodic cleaning tasks are carried out to a high standard and meet the contracted standards detailed in the KPI’s/ SLA’s
* Ensure that the individual planned and reactive service activities are delivered as set out below:
* Services include - blood collection, linen delivery and general cage collection and removal, patient moves, general and clinical waste collection and removal, mail service, gas bottle delivery and provision of light bite service.
* Monitor the staff numbers to ensure effective service delivery and contract compliance for all contract activities and service deliverables.
* Recruitment and selection of all site staff in accordance with company procedures
* Provide induction and on-going training in accordance with company and contract specifications and provide effective communication between all stakeholders.
* Manage attendance, conduct and performance of staff in a timely manner in accordance with the company procedures and maintain accurate records.
* Maintain staff training records up to date within their remit and ensure statutory training requirements are up to date i.e. Mortuary and manual handling training.
* Ensure up to date site specific Standard Operating Procedures are held on site including relevant Health & Safety information
* Ensure that the Porters Lodge is kept clean and tidy.
* Manage labour effectively therefore reducing the need for agency labour ▪ Support the management team in providing a client-facing interface to ensure a high level of communication is delivered to the Trust and client. Job Description Portering Team Leader
* Produce clear and concise written reports in a timely manner.
* Maintain the professional image of G4S and the client at all times.
* Establish and maintain a good working relationship with all G4S & client employees and representatives.
Skills and Knowledge
* Good Health & Safety Knowledge- ideally IOSH Managing Safely
* Good working knowledge of Concept Evolution CAFM System
* Excellent knowledge and understanding of Portering management processes to enable accurate allocation and prioritising
* Good quality management and audit skills
* Able to motivate and organise effectively with effective coordination of Portering teams
* Enjoys Challenge and Relishes Change
* Good communication skills – both written and verbal - and good team working skills
* Ability to approach problems and consider potential solutions
* Ability to work carefully, methodically and safely
* A flexible and adaptable approach to working
* Ability to work as part of a multidisciplinary team
* Ability to deal with many priorities at one time and act to ensure delivery
* Build and maintain good working relationships with colleagues, customers and managers to ensure the effectiveness of the Portering service.
* Demonstrate commitment to equality and diversity by taking account of the needs of colleagues and service users and by treating other people with dignity and respect.
* Full clean driving licence
* Experience in all aspects of Portering services.
* Experience in working in a healthcare environment and associated procedures
* Excellent experience of coordinating planned and reactive activities.
* Knowledge of legislation and technical standard