Customer Service Call Handler
£22,776pa, NN17 1QE, 33 days holiday, Monday to Friday 8.30am till 5pm, Pension, Immediate start, 12 month FTC
Due to continued success, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Service Call Handler to join their customer service team. You will be supporting customers across the UK:
Answering incoming calls and responding to emails from customers
Providing customer care, and assisting/resolving with and questions or queries
Updating database with call information
Making outbound calls to customers who have left message on internal system
Raising credits for returns
Liaising internally with other departments in relation to customers needs
Administration duties related to the roleWe would expect the successful Customer Service Call Handler to be able to demonstrate a good work working knowledge of Microsoft office, and database management. Be an excellent communicator, and have a friendly, confident and customer focused telephone manner. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Service Advisor, Customer Service Administrator or Call Centre Operator.
You will be joining the UK head office of a company that has been established for over 30 years, and has an enviable reputation in their field of distribution. Working directly with the Customer Servic...