Customer Service Administrator
A highly successful and growing business within the entertainment sector is looking for an experienced Customer Service Administrator who is looking for a career and not just a job.
Location: Epsom
Salary: £26,000
Working Hours: Monday - Friday, 9am - 5.30pm
Benefits: 20 days holiday + bank holidays, onsite parking
Job Specification:
1. Answering emails/phone calls from customers and solving issues.
2. Follow the complaints procedure and log all correspondence.
3. Liaising with suppliers and couriers to help organise customer requests.
4. Provide troubleshooting advice and arrange spare parts to be delivered.
5. Log customers who may require on-site engineer visits.
6. Deal with returns - working closely with the supplier and shipping company.
7. Liaise with Engineers and schedule installations.
8. Generate reports for management.
9. Implement systems and procedures.
10. Check and respond to Google reviews.
11. Work on a ticketing system.
Person Specification:
1. Minimum 2 years' customer service experience with an eye for detail.
2. Excellent customer service skills.
3. Experience in handling and resolving problems or scheduling.
4. A technical mind would be an advantage.
5. Able to multi-task and prioritise.
6. Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
7. Good computer literacy (all systems used are computer-based and many products we sell have computer systems driving them).
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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