Hospitality Manager (Care Home)
Location: Sudbury, Suffolk
Pay: £30,000 per year
Type: Permanent
Shift: Days
About the Role
The Hospitality Manager will bring strong people management and communication skills to deliver an outstanding experience for residents. This role encompasses overseeing all hospitality operations, including a ‘healthy living’ food service, an engaging activities programme, and maintaining high standards in housekeeping and maintenance.
Candidates should have proven experience in a similar role within a care home, hotel, or hospitality setting, with knowledge of relevant legislation, such as employment and health and safety laws. This is an opportunity to join a warm, family-oriented care home and make a real difference.
Reports to:
Homes Manager / Regional Hospitality & Lifestyle Manager
Key Duties and Responsibilities
Create a caring service experience that reflects the values of compassion, empathy, and transparency.
Foster a positive work environment that encourages teamwork, growth, and exceptional service.
Strive to exceed residents' expectations, delivering high-quality experiences in all interactions.
Oversee food service operations, collaborating closely with the chef to ensure meals are timely and of high quality.
Develop engaging activities tailored to residents’ interests, enhancing their enjoyment and well-being.
Maintain a warm first impression and uphold high cleanl...