Your new companyYou'll be joining a growing manufacturing company based in Livingston. Your new roleYou'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support. Your key tasks will include:
* Being the first point of contact for incoming and outgoing calls and emails to various stakeholders.
* Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
* Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office.
* Be involved in making customer-focused decisions, communicating them across departments.
* Manage the operation and resources for the sales office.
* Create stock codes for non-standard products.
* Greeting visitors and managing the sign in / sign out procedure.
* Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly.
* Ensuring software is functioning and working efficiently for the sales team.
* Maintain office equipment and organise repairs.
* Develop your health and safety awareness and support best practice and compliance across the department.
What you'll need to succeed
1. Experience in a customer service and sales role.