Team Manager - Foods - Through The Night- Handforth
Employer: M&S
Location: Wilmslow, Cheshire, UK
Salary: Competitive + Benefits + £4 per hour Unsocial premium (10pm-6am)
Closing date: 14 Nov 2024
Summary
As a Team Manager for the Through The Night Foods Team at Handforth, you will play a crucial role in leading our colleagues and ensuring the highest standards of service and sales. This full-time role requires flexibility and strong leadership skills.
Working Pattern:
Wednesday 22:00-08:00
Thursday 22:00-08:00
Friday 22:00-08:00
Saturday 22:00-08:00
Responsibilities:
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
* Role model great customer service and ensure a customer-focused service proposition.
* Recruit and develop talent within the customer assistant team.
* Ensure colleagues understand their roles and are motivated to deliver.
* Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
* Deliver an inspirational and consistent visual customer journey instore.
Key Accountabilities:
* Drive profitability and sales through supporting the delivery of the Retail Plan and Store KPIs.
* Deliver great standards and service by setting clear expectations with store colleagues.
* Recruit for the team and ensure a brilliant onboarding experience for new starters.
* Maintain a safe and legal store environment.
Technical Skills/Experience:
* Ability to lead a team to deliver excellent customer service and KPIs.
* Good understanding of commercial, visual, operational, and people processes.
* Good level of digital capability and understanding of systems.
* Ability to build and maintain relationships with key stakeholders.
Key Leadership Capabilities:
* Successfully embeds change for lasting commercial impact.
* Coaches colleagues to accelerate performance and personal growth.
* Uses customer feedback and market trends to guide team work.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
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