RoleOverview
We are currently seekinga skilled and dedicated individual to join our Burnley team as anExport Customer Service Administrator. This role is critical toensuring smooth and efficient communication with our overseasexport partners. The successful candidate will be a key contactpoint managing customer enquiries orders and logistics coordinationwhile providing exemplary customer service.
KeyResponsibilities
* Process customerorders ensuring accurate entry into the system and timelyshipment.
* Respond to customer enquiriespromptly and professionally providing information on products (suchas stock whether a fabric is suitable for the particular end useetc) order status and shipping details.
* Coordinate with logistics and distribution/ warehouseteam.
* Resolve customer issues complaints andreturns efficiently maintaining customer satisfaction.
* Maintaining uptodate customer interactions transactionsand feedback records using our CRM system.
* Assist in preparing export documentation and ensurecompliance with international trade regulations.
* Provide translation support asneeded.
Essential Skills andQualifications
* Excellent written andverbal communication skills.
* Proven experiencein a customer service role preferably within an export or logisticsenvironment.
* An understanding of or experiencein soft furnishings/ interiors/ textiles would be advantageous(although training is offered).
* Strongorganisational skills with the ability to manage multiple tasks anddeadlines.
* Proficiency in using CRM softwareand Microsoft Office Suite.
* Knowledge ofinternational shipping processes and export documentation is anadvantage.
* A detailoriented and proactiveapproach to resolving customer issues.
* Strongproblemsolving skills and ability to work independently and as partof a team.
Competencies forsuccess
* Excellent interpersonalskills with a customercentric mindset.
* Adaptability to work in a fastpaced and dynamicenvironment.
* Able to maintain knowledge of ahighly technical product.
* A high degree ofintegrity and professionalism in handling customerinformation.
* Eagerness to learn and growwithin the role and company.
WhyJoin Our Company
* Competitive salaryand bonus.
* 25 days holiday plus bankholidays.
* Pension salarysacrifice.
* Staggered working hours Totalling37.5 hours per week Monday to Friday per a working pattern of yourchoice between opening hours 08:00 18:00.
* Opportunities for professional development and careerprogression.
* A collaborative and inclusivework culture that values diversity andinnovation.
* Lovely modern and accessibleoffices which are commutable from Burnley Blackburn Colne SkiptonAccrington Manchester Bury Bolton Ramsbottom Rossendale Oldham andClitheroe.
* Regular fun and quirky socialevents.
* Onsite parking(free).
We are committed tofostering an inclusive workplace environment and welcomeapplications from individuals of all backgrounds. Interestedcandidates are encouraged to submit their CVs through our careerspage. We look forward to reviewing your application and potentiallywelcoming you to ourteam!