Senior Claims Handler / Claims Coordinator
Falkirk
Office-based
We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.
Job Summary:
As the first point of contact for our customers, you will manage a case load of property claims from inception to completion. The works include both restoration (cleaning, drying, strip-out) and reinstatement (repair works) following insurance claims. You will be a key liaison between the policyholder, the insurance company, the field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities:
1. Oversee property claims from receipt of the initial instruction to job completion of works.
2. Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, ...