Job summary
An exceptional opportunity awaits a passionate, dedicated, and enthusiastic Support Manager to join our team across various locations in West Berkshire.
We seek an individual with proven experience in supporting people in supported living, who embodies a proactive can-do approach.
You will be instrumental in supporting adults with learning disabilities, helping them live their lives their way.
As a Support Manager, you will lead, coach and mentor your teams to support people to be in receipt of amazing support, ensuring high standards of support are consistently met and maintained and create a working positive culture within peoples homes.
If you are driven to make a positive impact and thrive in a fast-paced role, we would love to hear from you.
The ideal candidate will have a strong track record of sector-based experience and leadership, flexibility to work as required, including participation in an on-call rota, and a valid driver's license with access to your own vehicle.
Join us and be a part of a team that makes a real difference.
Main duties of the job
What will you do?
As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.
You will foster excellent working relationships amongst all teams, families, professionals, referrers, and all other stakeholders.
Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.
Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.
About us
What will we do?
We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.
We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
You will be entitled to annual leave with the ability to buy additional leave
Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits
Job description
Job responsibilities
Job Title - Support Manager
Reports To - Operations Manager
Job Purpose
As a Support Manager you will lead and manage your staff team to ensure that we are deliveringhigh-quality, safe, and person-centred support to enable people we support to achieve greatoutcomes. To ensure the support is provided in line with legal and contractual requirements.The role is to foster excellent working relationships amongst my teams, and you will be responsiblefor timely and effective recruitment, training, and induction of new staff. Have the ability to drivecontinuous improvement in retention and the culture within the teams you oversee.
You will work with the following people and teams
1. People we Support
2. My teams
3. Internal staff in other departments
4. External agencies and other organisations, incl. GPs, health professionals, socialworkers, safeguarding teams etc
5. CQC,SCI, Quality Compliance Teams
Key Responsibilities
People We Support
1. Responsible for ensuring that the highest quality and standards are met in thepreparation of risk assessments, support plans, health plans and person-centred support,ensuring that outcomes can be monitored, met, and evidenced in Nourish, our operationssystem
2. Able to demonstrate a significant knowledge and understanding of the needs of peoplewith learning disabilities and/ or complex mental health needs and be familiar with bestpractice developments
3. Develop and maintain excellent working relationships with families, professionals,referrers, and all other stakeholders
4. Leading by example and provide hands on support to people we support when required
5. Willing to work flexibly according to the needs of the organisation, having a regularpresence in locations and responsible for providing on call support and assistance on arota basis
6. Ensuring two-way communications are in place and proactively engage with multidisciplinary teams providing meaningful outcomes for the people we support, includingGPs, Social Workers, families, day opportunities and other key stakeholders
7. Monitor accident and incident reporting, identifying, and escalating any key themes, andproactively respond to emergency situations
8. Ensure that all relevant records in relation to people we support are appropriatelymaintained, accurate and up to date within the operations system
My Teams
1. You will need excellent time management skills with the ability to plan and prioritise acomplex workload, delegating effectively where necessary
2. Able to lead and develop teams to deliver innovative, person centered support that meetthe needs of the people we support and expectations of commissioners: CQC ,CareQuality Commission, ,SCI ,Scottish Care Inspectorate,
3. Use staff resources efficiently and effectively, including the management of rotas,additional hours, use of bank or agency and compliance with working time regulations, andensure that all staffing records and requirements are kept up to date to maintain correctstaffing establishments
4. Ensure 4-weeks worth of rotas are always available for staff using our electronic rotamanagement system
5. Ensure all staff are supported and developed through on the job coaching, feedback,individual 121, team meetings and observations of practice, identifying and promptlyaddressing learning and development needs and providing positive feedback
6. Lead and manage staff to always ensure that the highest levels of performance andstandards of conduct are met, taking advice and action to swiftly address any concerns
7. Lead the recruitment, induction, and training of staff, ensuring compliance with Recruitment& Selection policy and equality legislation
8. Champion and support the implementation of change, best practice, and continuousimprovement
9. Provide support, guidance, and line management to Support Workers so that supportprovided delivers desired outcomes and focuses on the aspirations that people we supporthave identified
10. Support the implementation of change, best practice and continuous improvement andlead the performance management and development of Support Workers, includingcoaching, regular 1 to 1s and performance development reviews, and help to always driveelevated levels of performance and standards of conduct, taking advice and action toswiftly address any concerns
Quality and Compliance
1. Undertake the role of Registered Manager CQC where required
2. Ensure all records, personal, staff and people we support data are maintained, accurateand up to date on all relevant systems and in line with GDPR General Data ProtectionRegulation and Equality, Diversity and Inclusion policies and procedures
3. Drive compliance with all policies and regulatory requirements; whilst striving to achieve thebest possible outcomes and internal/external recognition of quality, including but notexclusive to safeguarding, DBS, EDI Equality, Diversity, and Inclusion, GDPR dataprotection, HR, and health and safety
4. Monitor and drive compliance of mandatory training, and person specific training
5. Undertake the training required to deliver the role and complete courses that enable you todeliver the training to others, PROACT-SCIPr and Moving and Handling
Finance
1. Demonstrate financial and commercial awareness and can review managementinformation and evaluate it to make sound decisions
2. Authorise staff additional payments, invoices, petty cash, etc in accordance with financialprocedures and delegated authorities, within the budget of each location
General Duties
1. Ensure all records, personal, staff and people we support data are managed in line withGDPR and Information Governance policies, relevant legislation, codes of practice orcontractual obligations
2. Comply with legal and regulatory requirements such as provisions set out in the Health andSafety at Work Act 1974
3. Act in accordance with the organisations Health & Safety and Safeguarding policies and tonotify my line manager promptly if there are any concerns
4. Participate in regular ones to ones and appraisal and undertake any relevant training
5. Work in accordance with the organisation policies and those of external regulators orprofessional bodies
The list of duties is not exhaustive; the line manager may stipulate other reasonable requirementsand projects commensurate with the general profile and grade of the post.
Person Specification
Experience
Essential
6. Experience required
7. Engage with and place people we support at the heart of their support.
8. Experience of managing the support and staff in a health and/ or social
9. care setting
10. Experience of dealing with and reporting Incidents/Accidents/Near
11. Misses and safeguarding reporting.
12. Experience of leading and managing a dispersed team across multiple
13. locations, including recruiting, and managing performance.
14. Demonstrate the ability to effectively managing budgets.
Other Specific Requirements
Essential
15. Good knowledge of business software Microsoft Office 365
16. ,Excel, Word, PowerPoint, Outlook, Sharepoint, OneDrive and the
17. ability to use in-house systems.
18. Committed to equal opportunities and diversity.
19. Occasional travel within the UK
Qualifications
Essential
20. Educated to at least GCSE or equivalent standard.
21. Knowledge
22. Identify and take action to resolve issues quickly and efficiently
23. Demonstrate a significant knowledge and understanding of the needs of people with learning disabilities, mental ill-health, and complex support needs.
24. Knowledge and understanding of CQC/SCI Regulations and reporting requirements.
25. Knowledge and understanding of the Mental Capacity Act and Deprivation of Liberty Standards.
Desirable
26. NVQ 5 / QCF Diploma in Health & Social Care related subject or willing to
27. work towards
Skills, Competency & Values
Essential
28. Communication -
29. verbal and written
30. Accurate communication skills with attention to detail
31. Confident and persuasive communicator
32. Demonstrable questioning and listening skills
33. Explain and convey complicated information in a clear manner that is
34. adapted to the audience
35. Relationship Management -
36. Able to build effective working relationships at all levels, demonstrating credibility and understanding of needs
37. Able to propose and influence solutions
38. Able to show empathy and understanding to others
39. Planning and Organisation -
40. Ability to manage a busy workload, effective time management, reliable, meets deadlines, proven prioritisation and decision-making
41. skills
42. Able to take a flexible approach and prioritise high volumes of work with regular interruptions
43. Results oriented -
44. A positive can do attitude, driven & focused on effective outcomes and solutions
45. Conscientious and customer focused
46. Values -
47. Demonstrates company values
48. Self-motivated and enthusiastic to learn new skills
49. Demonstrates an inclusive approach at work and supportive to
50. colleagues
51. Tenacious and resilient
52. Discrete and maintains confidentially of information