We are currently working in partnership with a Manufacturing and Distribution Business based in Caerphilly who are looking to employ a permanent Customer Experience Manager look after both Customer Care and Internal Account Managers (forming Customer Experience) the person will report into directly into the Head of Sales. Key aspects include Develop, implement & maintain service standards and procedures with the customer experience teams. This role will involve the management of 7 Customer Care Advisors and 5 Internal Account Consultant, so experience of leading and managing people is essential.
The successful Customer Experience Manager will have experience within a customer service within role in a similar industry i.e. manufacturing/ engineering.
Salary and Benefits Customer Experience Manager
* Salary of up to £45,000 based on experience
* Annual 10% bonus paid in April based on company profit
* Monday to Friday 8.45am – 4.45pm Monday to Friday (37.5 hours per week)
* Permanent, stable role within a growing organisation during an exciting period of expansion
* 25 days holiday plus 8 bank holidays (Christmas Shutdown period)
* Contributory pension scheme
* Excellent progression opportunities available
Duties and Responsibilities Customer Experience Manager
* Act as the onsite commercial excellence leader, collaborating with the Head of Sales to establish and implement service standards within customer experience ...