Essential Functional / Technical Skills
English language to CEFR C1 or above
A minimum of 5 years’ technical or functional experience, some of it gained in other organisations
Experienced in chairing Major Incident / RCA calls, coordinating workstreams with global teams/vendors.
Excellent knowledge/experience of IT Incident and Problem Management.
Experienced in creating communications, tailored for a wide audience.
Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).
Supplier management experience gained in an outsource or SIAM partnership.
Stakeholder management experience (preferably in a multi-customer scenario).
Experienced in the use of ServiceNow.
Excellent understanding of the development, customisation and implementation of Service Management processes and procedures
Experienced across a broad range of IT services and disciplines
Experience of working in IT at a leadership level with strong leadership experience in IT Service Management