As a result of continued expansion, this leading insurance organisation has an exciting new opportunity for a Group Claims & Complaints Manager.Our client specialises in niche insurance products, including but not limited to, Travel Insurance (for which it underwrites circa 750,000 policies per annum), Social Housing, Construction, Equine and Leisure. It utilises a wide range of distribution channels including large insurance intermediaries, price comparison sites, as well as white labelling for well-known brands and industry federations.The company uses a number of Third Party Administrators (TPAs) to handle its claims, and this role has been created to oversee the effectiveness of these partnerships. This is a very interesting role, with varied responsibilities, and it’s a position that will continue to grow and develop in line with the company’s expansion plans.You’ll be accountable for providing technical and administrative oversight of TPAs, which will include managing their on-boarding process, as well as the ongoing performance management of the delegated authority claims arrangements. You’ll keep TPAs updated with relevant scheme information or changes, resolving any technical queries that may arise in the claims process. In addition, you’ll make sure that these TPAs are audited, as required, to ensure adherence to contractual obligations, and so that claims are being properly assessed with appropriate processes in place.From a technical Cl...