JOB PURPOSE
Hours: Mon - Fri 8qm - 6pm. Sat 1/4 8am - 12.30pm
Based at Crawley Audi - The role of the Full Time Service Advisor is to:
Salary: Basic £28,500 - £30,000 + £9,500 bonus
* Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
* Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
* Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
* Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Department/Business/Location:
Service
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
* Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
* Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
* Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
* Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
* Confidently establish an understandi...