Customer Service and Facilities Assistant
* Location: Marlborough, Wiltshire
* Hours: Part time, 13 hours per week, 09:00 - 16:00 Thursdays & Fridays
* Salary: £9,657 per annum (Full time equivalent of £26,000 per annum) + enhanced benefits & rewards
About us
We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.
About the role
Internally we call our Customer Service & Facilities Assistants 'Building and Community Coordinators'. Your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development. We are looking for someone who has buildings/property or facilities experience, as well as great face-to-face customer service skills with the ability to build strong relationships with our residents.
Responsibilities include:
* General customer service and being the first point of contact for our owners and tenants
* Regular building related checks which could include fire alarm testing, water flushing, and emergency light testing
* Facilitation of external contractors
* Ensuring that the Health & Safety requirements of each development are met
* Help with the move-in process with our customers
* Organise events and activities for our customers
* Dealing with any emergencies quickly and calmly
* Build lasting relationships with our homeowners and their families
* Working alongside our internal teams including Sales, Development, and Completions
Building a strong community for our homeowners and tenants is an integral part of what we offer, so you'll be involved in organising social events.
About you
We are looking for an intuitive, personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You will need strong IT skills and a proactive approach.
* Professional and highly organised
* Proactive approach and can-do attitude
* In-person customer service experience
* Excellent communication skills
* Ability to use initiative
* Strong IT skills - knowledge of Google Workspace is an advantage
* Experience of facilities/property ideally with a knowledge of health & safety is essential
Please note this position is subject to an enhanced DBS check.
Our benefits & rewards
We offer fantastic benefits which look after your Financial, Mental, and Physical Wellbeing. By joining us you'll enjoy a benefits package that includes:
* Enhanced annual leave & holiday buying scheme
* Contributory pension scheme with additional employer contribution
* Life Assurance
* Two paid volunteering days per annum
* Employee Assistance Programme
* Health Cash Plan & Virtual GP
* Discounted Gym Membership
* Company Discounts Portal
* Refer a friend scheme and access to internal opportunities
If you have the skills and experience we are looking for we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
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