Local Housing Manager
Location: Wembley
Salary: £29.12 per hour (Umbrella)
Job Type: Full-timeWe are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The successful candidate will be responsible for a geographical patch that includes the St Martins Estate in Tulse Hill and extends to central Brixton.
Day to Day of the role:
Manage and coordinate housing and estate services within a defined geographical area.
Be accountable and customer-facing, representing our values across all tenures.
Coordinate internal and external services to meet the diverse needs of our customers.
Deliver services that meet individual and local needs to a high standard.
Participate in local initiatives to support community projects, which may occasionally involve weekend work.
Seek continuous improvement in service delivery and customer satisfaction.
Manage relationships with the Local Authority and other Housing Association partners.
Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
Required Skills & Qualifications:
Essential car user.
Proven experience in a social housing setting.
Good working knowledge of housing practice, housing law, and service charge management principles.
Demonstrable val...