Job Title: Legal Onboarding Advisor
Salary: £23,000 Full-Time, Permanent, 35 hours
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work between the hours of 9am and 8pm
Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis
1x Saturday per month (mid-week rest day)
We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre
You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout
Responsibilities:
1. Carrying out administrative services, including liaising with clients, third parties and other businesses
2. Answering incoming calls and responding to client correspondence
3. Upselling case benefits, ensuring new claims conversions
4. Document all information according to Standard Operating Procedure
5. Adhere to SLA's and KPI's
6. Liaise with multiple internal departments to ensure claim progression
7. Adhering to legal requirements, industry regulations and cus...