Call Centre Agent
Honiton
Week 1 Mon/Tues/Sat/Sun 7am to 3pm
Week 2 Wed/Thurs/Fri 7am to 3pm
Week 3 Mon/Tues/Sat/Sun 3pm to 1030pm
Week 4 Wed/Thurs/Fri 3pm to 1030pm
PAY £14.17 ph
Temporary Ongoing
Full Training Provided
Basic DBS Check required
Service purpose:
Housing Service: The key purpose of our Housing service is to provide a decent home for all by ensuring we can match the right person to the right home.
Home Safeguard: To deal with customer emergencies promptly and get the right help first time.
Job purpose:
* To provide a professional and effective response to calls from Service Users, alarm calls and out of hours.
* To staff the Control Room working an agreed rotating shift pattern covering 24 hours a day 365 days a year.
* Provide assistance to our customers in non-emergency and emergency situations.
* Provide a high level of customer service to our client base.
* Ensure the integrity, accuracy and confidentiality of all information held.
Core accountabilities:
1. To respond to emergency and routine calls received by the Control Centre in a calm, efficient, sympathetic and help...