We are seeking to appoint an experienced part-time medical receptionist in our practice for afternoons, between the hours of 2:00 pm and 6:00 pm Monday to Friday.
Purpose of the role: to provide high-quality, patient-centred support to the partners, Practice manager and patients in a safe environment, which fosters respect & encourages professional growth.
Aim: efficient administrative support in a busy practice and deliver the highest standard of patient care.
Main Duties
* Meet and greet patients, members of the public and visitors to the practice and maintain a high professional profile and a friendly, welcoming, and courteous attitude.
* Ensure the smooth running of the surgery and clinics.
* Keep the appointment system up to date and operate appointments as directed.
* Maintain patient records to the standard expected.
* Maintain patient confidentiality at all times.
* Compliance with legal, ethical and practice standards at all times.
* Dealing with relevant queries from patients, both by telephone and in person.
* Receive and initiate switchboard calls promptly and efficiently, identifying the caller’s requirements.
* Transfer calls as appropriate, while at all times projecting the image of the practice in a courteous, efficient and helpful manner.
* Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself.
* Schedule appointments for new and recurring patients.
* Maintain hard copy patient records as well as the files stored in our VISION Health Care Software.
* Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
* Provide patients with support and guidance as needed.
* Provide information to patients as appropriate and when directed by the doctor or Practice Manager.
* File and extract medical records.
* Open records for newly registered patients.
* Return records to Central Services Agency as required.
* Maintain the office, reception and waiting rooms to a high standard and ensure stationary is well-stocked.
* Order supplies as and when directed.
* Flexibility to move between both our practices as and when required.
Minimum Requirements:
Successful Candidates must be educated to a good standard, at least 5 G.C.S.E's or equivalent, grade C or above, must include English. The ability to build strong working relationships and maintain confidentiality at all times.
Experience in a medical practice would be beneficial or experience using VISION Health Care Software.
Job Types: Part-time, Permanent
Pay: From £12.78 per hour
Expected hours: 15 – 20 per week
Benefits:
* Additional leave
* Company pension
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Experience:
* Medical Receptionist: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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