Job Title: Collections Agent
Location: Sheffield (Hybrid - 3 days office based, 2 days remote)
Salary: £26,000 - with bonuses £30,000+
Company Description:
As part of our client's ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts
Working shifts between 8am to 8pm Monday to Friday, your primary role will be speaking to customers over the phone to arrange payment of outstanding debts
Salary wise, you will start on £26,000 but with very achievable monthly performance-based bonuses, there is a realistic earning potential of £30,000 and upwards per year
Position
1. You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
2. Handling difficult conversations in a sensitive and professional manner with customers over the telephone
3. Entering accurate records of conversations and payment agreements into a customer database
4. Following processes and guidelines regarding debt collection
5. Working in an open plan, contact centre environment - achieving personal and team targets
6. Accurately...