To create long-term, trusting relationships with our customers. The Business Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
1. Role Key Accountabilities
· Serve as the lead point of contact for all customer account management matters
· Build and maintain strong, long-lasting customer relationships
· Negotiate contracts and close agreements to maximize profits
· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives
· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
· Prepare reports on account status
· Collaborate with sales team to identify and grow opportunities
· Assist with challenging client requests or issue escalations as needed
2. Knowledge, Skills and Experience
· Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
· Demonstrable ability to communica...