Service desk manager

Job Description

At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base.


We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Desk Manager.


There’s never been a more exciting time for us, and we’re looking for like-minded, ambitious individuals who can help us build our business on this exciting journey…



What is involved in this role?


As the Service Desk Manager you are responsible for supervising and motivating the Service Desk team members on a daily basis, managing the support to customers (internal and external) and ensuring that service levels are achieved. Responsible for ensuring the staff are meeting and exceeding expectations on performance, meeting defined metrics/benchmarks, and that standards and processes are followed.

This role is about accuracy, efficiency, strong communication skills and providing the business with the most cost-effective solution whilst delivering a great customer experience.


Your goal is to provide leadership to the Service Desk team and contribute to the successful delivery of world class, innovative IT Managed Services to our customers.

You report to the Head of Service Operations.