Pet Insurance Partner
Location: Lakeside, Portsmouth
Start Date: 6th January 2025
About the role
We are looking for people with a passion for animals to join our dynamic Service and Sales Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and helping with their queries.
We always aim to make pet insurance enjoyable and engaging. We offer excellent training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.
Role responsibilities
Answering customer calls and queries
Manage the customer through the lifecycle of their insurance policy
Renewing customer policies and selling new ones
Maintaining a consistent and energetic approach and building rapport with customers
Contacting and dealing with customers via telephone and email updating details on the company system
Dealing with customer complaints
Admin duties
Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims
Production of customer, affinity, and veterinary correspondence
Collating and posting of documents
About you
Previous customer service experience - retail and hospitality experience is also welcom...