We are recruiting for an experienced Customer Service Administrator to work in Leicester to be part of a small team where career development is there for the right candidate, our client can offer flexibility when it comes to hours either 9am - 5.30pm or 8am - 4.30pm and our client is going from strength to strength
As the Customer Service Administrator we are looking for the following
To drive the standard in customer service levels through the efficiency of the administration function.
To take ownership and responsibility for managing the effective administration of processes and procedures for the supply of our products to major retail customers.
To maximise the level of service within the business to provide exemplary service levels to customers.
As the Customer Service Administrator you key responsibilities are listed below.
Ensure efficient processing of customer orders.
Manage to their satisfaction the high service level expectations of our customers.
In conjunction with the Account Manager, manage the cordial relationships with staff in customers designated departments.
Ensure Customer enquiries and queries are dealt with accurately, effectively and within reasonable time frames.
Liaise with our internal departments to ensure the process is achieving the required customer service level standard.
Assist and support the Account Managers in the management of the customer business and relationship.
Maintain a pivotal role in the supply chain as the stock provider for major customers
To be successful as the Customer Service Administrator
You must have processed orders before.
Be a self-manager of multiple resources able to draw on experience in handling diverse tasks throughout the process.
A good communicator at all levels through all mediums, written, verbal, video and face to face.
An excellent manager of processes with attention to detail and a strong analytical approach.
Once successful in the role of Sales Order Administrator you will receive the following benefits, free parking, career development, flexible working hours, yearly salary reviews, regular performance reviews and holidays
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