Job Title: 2nd Line IT Support EngineerLocation: Cardiff (Hybrid - 3 days in office)Salary: Up to £32,000 per annumAbout the Role:We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office.As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing top-notch support and solutions to a range of clients. Your expertise will help resolve escalated issues, ensuring smooth and efficient IT operations. This is an excellent opportunity for someone looking to advance their skills in a supportive and growth-focused environment.Key Responsibilities:
* Provide 2nd line support for a range of hardware and software issues.
* Troubleshoot and resolve technical issues, both remotely and on-site.
* Escalate complex issues to 3rd line support when necessary.
* Work closely with clients to understand their needs and deliver high-quality service.
* Maintain and update technical documentation.
* Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems.
Skills and Experience Re...