An opportunity has arisen to join the expanding Velindre Medical Records Clinic Coordinator Team. The post holder will work as part of the Medical Records Team to undertake key duties including the coordinating of Velindre clinics. The post holder needs to be committed to achieving the highest possible standards to ensure the patient's experience of attending outpatients is positive and all the relevant clinical information is available to the clinicians.
You will work as part of a team with individual responsibility for providing efficient and effective clerical support for specific clinics and the completion of data recording, clinic outcome forms among other key duties.
Main duties of the job
* Communicate with clinicians/medical secretary/nursing staff in making routine and emergency appointments.
* Make and take telephone calls from patients and relatives promptly and politely ensuring the callers' needs are clearly established.
* Undertake reception duties as the first point of contact for patients attending outpatient clinics, receiving patients and checking personal and demographic details.
* Using the Trust PAS system produce outpatient attendance lists one week in advance for future outpatient clinics.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* NVQ Level 2 or equivalent experience.
* Advanced Keyboard Skills.
* Customer Care qualification or equivalent experience.
Experience
* Experience of working for an NHS organisation.
* Experience of dealing with members of the public over the telephone or face to face.
* Experience of Health Records.
Abilities and Values
* Ability to manage own workload and prioritise against conflicting demands.
* Ability to speak Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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