UK B2B Oder Processor
Office-based in Newcastle-under-Lyme,
Monday to Friday – 40hours (9-5.30pm)
£25-26k plus £500 company bonus
Are you a proactive and detail-oriented individual with excellent communication skills? Join our clients UK B2B Sales team as a B2B Order Processor! You will play a crucial role in processing sales orders, supporting the order lifecycle, and ensuring customer satisfaction. Work closely with a variety of customers across different platforms and help drive their business success.
Main Duties :
1. Efficiently process sales orders to ensure timely and accurate fulfilment.
2. Keep our systems up-to-date with kitting/job/additional service requirements.
3. Shipment and Delivery Monitoring: Monitor shipment statuses and deliveries to meet customer expectations.
4. Resolve courier issues as they arise.
5. Act as the point of contact for customer service and query resolution, both internally and externally.
6. Maintain accurate records and system notes.
7. Liaise with other departments to ensure orders are fulfilled according to customer specifications and standards.
8. Sales Account management as per allocation if/where relevant
9. Contribute to the creation and maintenance of process flows and procedures.
10. Perform additional tasks as necessary to support business needs.
Key Skills :
11. Good at building relationships and communicating effectively.
12. Proficient in literacy and math (GCSE grade 5 or equivalent).
13. Excellent working knowledge of MS Office (Word, Excel, Outlook)
14. Proactive with a positive attitude.
15. Ability to work flexibly as part of a small team to meet deadlines in a fast-paced, changing environment.
16. Reliable and organised with an impeccable eye for detail,
17. Continuous Learner: Eager to learn and improve, with strong IT skills.
18. Experience with CRM systems and order processing preferred.
Ready to join a dynamic team? Apply now or give one of our friendly team a call on 01270 629090.