Job Title: IT Technician
Location: Worthing / South Coast
Salary: £26,000 per annum (based on experience)
Job Type: Full-time, Permanent
Reports to: IT Manager
About Us
We are a leading IT Managed Services Provider, offering comprehensive on-premises and cloud solutions to clients across various sectors. Our team of dedicated IT professionals work to deliver reliable, high-quality IT support, empowering businesses with the tools and systems they need to thrive.
The Role
As an IT Technician, you will be a key part of our service delivery team, providing essential technical support and ensuring our clients' IT systems run smoothly. This role will require a blend of on-site and remote support for both on-premises and cloud environments. Your primary responsibilities will include troubleshooting, maintenance, installation, and upgrades for a variety of IT systems, including desktops, servers, networks, and cloud-based applications.
Key Responsibilities
* Provide 1st and 2nd line support to clients on-site and remotely.
* Troubleshoot and resolve issues across on-premises and cloud infrastructure.
* Assist with the installation, configuration, and maintenance of hardware and software.
* Monitor system performance, manage backups, and perform regular maintenance tasks.
* Maintain documentation for processes, configurations, and troubleshooting steps.
* Collaborate with the wider IT team to enhance service delivery and client satisfaction.
* Pr...