R13 Recruitment are partnering an established, Norfolk business in their search for a Customer Service Advisor to join their successful customer service team. You will be responsible for providing hands-on support and advising an assigned portfolio of clients.
This is a full-time, permanent position based in Norfolk, working Monday to Friday, with a hybrid of office and remote working. The offered salary for this opportunity is £27,000 per annum.
Please note you must have a driving license and access to a vehicle due to the location.
The company
From humble beginnings as a small family business, the company has seen fantastic growth over the last 40 years and now has an impressive team of passionate individuals, who thrive in the fast-paced environment and continuously drive towards business goals. They are a company with exciting plans for the future and a real commitment to their employees.
The day to day
1. Managing assigned portfolio of clients, advising on any issues and providing comprehensive support.
2. Collaborating with external teams to align customer objectives, requirements, strategies, and customer support.
3. Maintaining communication with clients, ensuring they are updated on order status, delivery incidents and monitoring resolutions.
4. Upselling where possible and keeping clients informed on current promotional deals relevant to their business.
You will have/be
1. At least 2 years customer service experience, B2B is desired.
2. Computer literate with working knowledge of Microsoft Office.
3. Sound communication skills with an excellent telephone manner.
4. Accurate, thorough & well-organised with strong attention to detail.
5. A natural problem solver with a proactive approach and the ability to raise issues and suggest improvements.
6. SAP and Salesforce experience would be beneficial, but not essential.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
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