Description
:
Major Job Functions:
1. Provide best-in-class service for a seamless transaction, ensuring delivery of an excellent customer experience that earns loyalty
2. Fully engage with customers on every call to ensure that we understand what the customer needs.
3. Identifying the right advisor to transfer each customer call to and ensuring a seamless handover of every call.
4. Ensure quotes are produced promptly and are followed up within 24 hours to maximise the opportunity.
5. To actively find opportunities to sell Finning parts and convert quotes into sales using relevant discounts and promotions
6. Process all orders efficiently and manage them from start to finish. Communicate directly with customers, keeping them informed at every step of the process.
7. Be an advocate for our E-commerce platform to increase online sales. Be positive, focused and flexible, creating and maintaining a positive growth mindset environment
Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
8. Enhanced maternity and paternity packages
9. Health Cash Plan
10. Family-friendly policies to support working parents
11. Support from a team of 40+ Mental Health first-aiders
12. Employee wellbeing solutions
13. The opportunity to support your charity of choice via Give As You Earn
14. Length of service or recognition awards.
Specific Skills:
15. Ability to develop end-to-end parts order processing skills
16. Customer service and relationship-building skills
17. Ability to handle volume calls in a professional, customer-focused manner
18. Influencing, upselling at every opportunity
19. Closure, ask for the sale
20. Excellent listening and communication skills are essential
21. Ability to record accurate data essential
22. Results Aware, driven with the ability to hold self-accountable to contributing to company targets
23. IT skills, Good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)
24. Ability to navigate and update a CRM Sales System
Education & Experience:
25. Experience of working within a customer-facing environment
26. Educated to GCSE standard
27. Understanding/Interest in the Engineering and Power Industry is preferable.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.