Digital Support Analyst - Staffordshire - Hybrid Role - £28K,
As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling.
The role..
* Incident Management; technical triage, ticket management (through internal & 3rd party support teams).
* Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects.
* Working with internal IT & Digital teams identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms.
* Managing Web Application Firewall to ensure security standards are being
What you'll bring
1. Knowledge of:
* Microsoft Azure Cloud Hosting
* Web Application support
* Common application monitoring tools
* Domain Management
* SSL Certificates
* Security
2. Investigating/Troubleshooting IT Server Infrastructure related incidents.
3. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Applica...