IT Support Technician (Education Industry) - 1st/2nd Line
Up to £31k
25.5 Days Holiday + BH
37 Hours PW + 1 Day From Home
JOB PURPOSE:
Provides 1st and 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager in the delivery of IT Services; supports the operation of all IT systems, services and infrastructure; provides IT assistance and training to all stakeholders.
MAIN DUTIES & RESPONSIBILITIES
IT Services Team
The IT Support Analyst will:
* Work collaboratively and effectively with colleagues within the IT Services team to support the development of the IT Services.
* Support IT Services team colleagues with peer-to-peer knowledge sharing and training.
* Participate in annual performance reviews with the IT Network and Support Manager.
* Under direction of the Senior IT Analyst and IT Network and Support Manager, organise and monitor own workloads to meet organisational needs.
* Ensure the prioritisation of own workloads is implemented efficiently and effectively.
* Support practices for continuous development across the IT Services.
IT Service Desk
The IT Support Analyst will: