Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett.
Experience in new build housing is critical for this role, however similar roles may be considered.
Role:
1. Ensure all calls received into the department are managed appropriately and issues are logged.
2. Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
3. Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
4. Maintain the relevant Customer Care log/monitor.
5. Ensure defects are reported to sub-contractors on a regular basis.
6. Arrange completion of end of defect works for Housing Associations.
7. Liaise with Site Teams to ensure remedial works are completed within timescales.
8. Liaise with Sales Teams to ensure customer queries are answered.
9. Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Background:
1. Experience of working as an Administrator in a fast-paced environment.
2. Ideally experienced working within new build house building.
Benefits and rewards:
1. Competitive salary and annual bonus.
2. Contributory pension scheme.
3. 25 days holiday, plus bank holidays.
4. Plus other benefits.
Contact Michael Dufferwiel at Elvet Recruitment for further details.
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