Freightserve recruitment are looking for a Branch Manager for a well established Freight Forwarder. The company are based in The Wythenshawe area.
Duties and Responsibilities
Leadership & Team Management
* Lead, mentor, and support team members in achieving their goals and targets.
* Line manage staff, oversee day-to-day operations, and ensure efficient performance.
* Provide training, supervision, and maintain staff training records.
Operational Management
* Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
* Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
* Communicate and report internal leads to sales and customer service teams.
* Ensure accurate quotations are processed, communicated within two hours, and recorded.
* Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
* Manage Manchester warehouse operations and maintain smooth workflow.
Sales & Customer Management
* Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
* Build and maintain strong customer relationships, addressing queries and concerns.
* Report sales activities and ensure ongoing communication with the network.
Financial & Procurement
* Authorise and scrutinise i...