Job description
Job Overview
Matthew James Recruitment are seeking a dedicated and enthusiastic Customer Service Representative to join our client. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role involves engaging with customers via phone, assisting with inquiries, and ensuring a positive experience throughout their interaction with our company. Bilingual or multilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply.
Monday - Friday 8.30am until 5.30pm
Duties
1. Respond to customer inquiries promptly and professionally via phone and other communication channels.
2. Provide accurate information regarding products and services to assist customers effectively.
3. Handle customer complaints with empathy and professionalism, aiming for resolution and satisfaction.
4. Perform data entry tasks accurately to maintain up-to-date customer records.
5. Analyse customer feedback to identify areas for improvement in service delivery.
6. Engage in upselling opportunities by recommending additional products or s...