Service Desk Manager - (Service Desk, Management, SLA’s, O365, Hands On, Stakeholder Management, KPI’s, ITIL) - Permanent - Northampton
Charles Simon Associates are looking to recruit a Service Desk Manager on a permanent basis for our prestigious client based in Northampton.
This is an opportunity to work for a fast growing business who are quickly becoming leaders in their field. Some travel will be required.
Location: Northampton
Salary: Up to £40,000 per annum
The Skills/Requirements for the Service Desk Manager are:
* Previous experience managing teams, ideally up to 5/6 people
* Setting up and enforcing fresh SLA’s and KPI’s within the team
* Providing hands on escalation support for the team if needed
* Experience of driving improvements within both the KPI’s/SLA’s and the ability of the Engineers
* Getting involved in delivering ITIL is highly desirable
Start date is ASAP for the Service Desk Manager
The Service Desk Manager will be responsible for:
1. Reviewing the current IT Services in line with the current SLA’s, in addition to creating new SLA’s and KPI’s moving forwards
2. Supporting the rest of the IT business where needed in planning, designing and deploying IT systems
3. Developing and providing metrics, reports and analysis to track KPIs\SLA...